Privacy Policy
Introduction
e•know, inc. (“e•know”) is committed to respecting and safeguarding your privacy. Your private information will be regarded with the utmost respect and will never be sold or rented to a third party. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This Privacy Policy is accessible from throughout our Web site and is supplied to all e•know staff.
e•know gathers important information from our visitors and customers. We publish this Privacy Policy to communicate how we gather and use information about you, how we protect it, and how you can participate in its protection.
e•know provides its service to you subject to the e•know Terms and Conditions of Use and this Privacy Policy, which shall be deemed part of the Terms and Conditions of Use. We reserve the right to change this Privacy Policy. If we change it, we will provide notification of the change on our Web site at least thirty (30) business days before the change takes effect and include directions for how you can respond to the change.
The e•know Internet site may also provide links to non-e•know Internet sites we believe may be of interest to you. These sites are provided as a convenience and are beyond our control. You are strongly advised to check the privacy policies of those sites before providing your personal information.
Organization Collecting All Data
When you are on the www.eknow.com Web site and are asked for personal information, you are providing that information to e•know alone, unless specifically stated otherwise. e•know’s corporate headquarters is located at:
e•know, inc.
2300 Clarendon Blvd, Suite 600
Arlington, VA 22201
703.875.0650 main
privacy@eknow.com
Types of Data Collection and Use
Users of Services
We require people who register to use or request information on any e•know online application (the “Services”) to give us contact information. Depending on the services chosen, we ask for contact and account information, such as name, company name, address, phone number, e-mail address, password and the number of users in the organization who will be using the Services, in addition to financial and billing information, such as billing name, address and credit card number. When you express interest in additional information, when you register for the Services, or after you become a user, we may ask for additional personal information, such as title, department name, fax number or additional company information, such as number of employees or industry. You can opt out of providing additional information by not entering it when asked, although this may result in the Services being incompletely provided. Additionally, as part of the Services, we may require more detailed information about the users of the Services, as well as information regarding your employees and other people to whom the Services will be delivered. e•know does not distribute or share such information, except as otherwise noted in this Privacy Policy or the Terms and Conditions of Use, or as may be required by law.
We may also use the information provided to contact customers and prospects to further discuss their interest in our company, the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also e-mail a customer newsletter and updates about the Services or the company. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mailing support@eknow.com.
Cookies
e•know may receive data from you as part of the communication connection itself; that is the standard electronic greeting between your computer, the network, and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. Our server will also query your computer to see if there are “cookies” previously created in a prior eknow.com Web site session. These cookies are used to facilitate return visits, identify duplicate content, reduce data entry, streamline log-in processing, preserve order information between sessions, allow users to personalize content and enhance Web site navigation. Cookies on the site may collect the following information: a unique identifier, user preferences and profile information used to personalize the content that is shown, and authentication information used to access e•know’s application. While the e•know Web site does not offer an opt-out option for cookies, browsers do provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used or you can configure your browser to not allow cookies. However, e•know issues a mandatory session cookie to each user of its Services only to record encrypted authentication information for the duration of a specific session. If you reject this cookie, access to and usage of the Services will be denied.
Financial and Billing
All financial and billing information that we collect through an e•know Web site and the Services is used solely to bill for the Services. e•know does not use this billing information for marketing or promotional purposes other than non-personally-identifiable information used for internal marketing and promotional research. Except as we explicitly state at the time we request information, or as provided for in the Terms and Conditions of Use, we do not disclose to any third party the information provided.
Referral Relationships
e•know may have at any point in time one or more referral relationships with third-party companies and individuals (“Referral Partners”) who refer their customers to e•know. e•know and a Referral Partner may share customer contact as well as account, financial and billing information with respect to their joint business relationship with the customer. The sharing of this information allows e•know and the Referral Partner to establish the identity of the shared customer and determine referral fees owed. This sharing also allows Referral Partners to provide consolidated billing services to the shared customer when desired. Shared contact and account, financial and billing information is governed by this Privacy Policy. e•know does not share your business data with Referral Partners.
Integrators
e•know may have integration relationships with third-party companies and individuals (“Integration Partners”). These relationships extend the functionality of the Services and the Integration Partner application or service (“Integrated Service”) by allowing the Services and the Integrated Service to exchange customer data and to establish linked business processes between the two. e•know and an Integration Partner may share customer contact, account, financial and billing information, and business data with respect to their integrated business relationship with the customer. The sharing of this information allows e•know and the Integration Partner to establish the identity of the shared customer and determine fees owed. This sharing also allows e•know to provide consolidated billing services to the customer and allows for the enhanced functionality of the Service. Shared contact, account, financial and billing information, and business data is governed by this Privacy Policy.
Credit Card Processing
e•know uses a third-party intermediary to manage credit card processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.
Other third parties
Other third parties, such as content providers, may provide information on an e•know Web site, but they are not permitted to collect any information, nor does e•know share any personally identifiable user information with these parties.
Business Data
e•know customers use Services to host data and information. e•know will not review, share, distribute, print, or reference any such data except as provided in this Privacy Policy or the Terms and Conditions of Use, or as may be required by law. Of course, users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.
Other Uses
e•know may also collect certain information from visitors to an e•know Web site and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the e•know Web site and Services in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.
As a result of legal requirements. e•know may be legally required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements. Such disclosure is not subject to opt-out.
Opt-Out Election
e•know recognizes that users may not wish to be contacted about new or existing products or services. e•know allows you to opt-out of e-mail marketing that may result from use of the site. These choices may be made as part of the registration process, from links in email mailings or by sending an email to support@eknow.com and stating your opt-out intention in the subject or body of the email. If you incur any delay or problems in using these opt-out mechanisms, please send an e-mail to privacy@eknow.com and indicate what problem you have encountered in the body of the message. Your communication will be quickly acted upon. There are a few limited exceptions to the opt-out process. These exceptions include: certain patch, fix and enhancement notifications and notifications to existing customers.
Information Sharing
e•know does not share personal information collected from www.eknow.com with third parties except as necessary to carry out our business or as required by law or other legal processes, and we do not sell your personal information. e•know viewers may contact e•know or request information without fear of outside solicitations.
Security
e•know is concerned with the security of the personal data we collect and has put in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. e•know uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. While we make every effort to ensure the security and integrity of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.
Policy Updates
e•know is sensitive to user’s privacy issues and recognizes the need to update this policy as new features, content and business practices evolve. e•know reserves the right to amend the privacy policy at any time with or without notice. Please periodically review our Privacy Policy to verify any updates or changes to the policy. The “Last Revised” policy notice is clearly posted at the very beginning of the Privacy Policy.
Note Regarding Minors
Please note that our Internet site does not market to children. We do not want to collect any personal information from minors under any circumstances. We ask that minors (under age 18) refrain from using our Web site. Anyone using this Web site or any e•know services warrants and promises that they are 18 years of age or older.
Contact e•know
Our goal is to respect your privacy. We welcome your comments and questions. To help us improve our privacy policies, please give us your feedback. You may contact e•know via e-mail at privacy@eknow.com. |
