Public website visitors:
The EKNOW public website site may also provide links to non-EKNOW Internet sites we believe may be of interest to you. These sites are provided as a convenience and are beyond our control. You are strongly advised to check the privacy policies of those sites before providing your personal information.
Organization Collecting All Data
When you are on the www.eknow.com Web site and are asked for personal information, you are providing that information to EKNOW alone, unless specifically stated otherwise. EKNOW’s corporate headquarters is located at:
2300 Clarendon Blvd, Suite 401
Arlington, VA 22201
Types of Data Collection and Use
Users of Services
For public website users:
We may also use the information provided to contact prospects to further discuss their interest in our company, the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also e-mail a customer newsletter and updates about the Services or the company. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mailing firstname.lastname@example.org.
For EKNOW Customers:
We require customers and their users to provide us with contact information. Depending on the services chosen, we ask for contact and account information such as name, company name, address, phone number, e-mail address, password and the number of users in the organization who will be using the Services, in addition to financial and billing information, such as billing name and address.
We may also e-mail a customer newsletter and updates about the Services or the company. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mailing email@example.com.
EKNOW may receive data from you as part of the communication connection itself; that is the standard electronic greeting between your computer, the network, and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. Our server will also query your computer to see if there are “cookies” previously created in a prior .com Web site session. These cookies are used to facilitate return visits, identify duplicate content, reduce data entry, streamline log-in processing, preserve order information between sessions, allow users to personalize content and enhance Web site navigation. Cookies on the site may collect the following information: a unique identifier, user preferences and profile information used to personalize the content that is shown, and authentication information used to access EKNOW’s application. While the EKNOW Web site does not offer an opt-out option for cookies, browsers do provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used or you can configure your browser to not allow cookies. However, EKNOW issues a mandatory session cookie to each user of its Services only to record encrypted authentication information for the duration of a specific session. If you reject this cookie, access to and usage of the Services will be denied.
Credit Card Processing
EKNOW does not currently conduct e-commerce on this site and does not do credit card processing.
Other third parties
Other third parties, such as content providers, may provide information on an EKNOW Web site, but they are not permitted to collect any information, nor does EKNOW share any personally identifiable user information with these parties.
EKNOW may also collect certain information from visitors to an EKNOW Web site and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the EKNOW Web site and Services in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.
As a result of legal requirements. EKNOW may be legally required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements. Such disclosure is not subject to opt-out.
EKNOW recognizes that users may not wish to be contacted about new or existing products or services. EKNOW allows you to opt-out of e-mail marketing that may result from use of the site. These choices may be made as part of the registration process, from links in email mailings or by sending an email to firstname.lastname@example.org and stating your opt-out intention in the subject or body of the email. If you incur any delay or problems in using these opt-out mechanisms, please send an e-mail to email@example.com and indicate what problem you have encountered in the body of the message. Your communication will be quickly acted upon. There are a few limited exceptions to the opt-out process. These exceptions include: certain patch, fix and enhancement notifications and notifications to existing customers.
EKNOW does not share personal information collected from www.eknow.com with third parties except as necessary to carry out our business or as required by law or other legal processes, and we do not sell your personal information. EKNOW viewers may contact EKNOW or request information without fear of outside solicitations.
EKNOW is concerned with the security of the personal data we collect and has put in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. EKNOW uses standard security protocols and mechanisms to exchange the transmission of sensitive data. While we make every effort to ensure the security and integrity of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.
Note Regarding Minors
Please note that our Internet site does not market to children. We do not want to collect any personal information from minors under any circumstances. We ask that minors (under age 18) refrain from using our Web site. Anyone using this Web site or any EKNOW services warrants and promises that they are 18 years of age or older.
Our goal is to respect your privacy. We welcome your comments and questions. To help us improve our privacy policies, please give us your feedback. You may contact eknow via e-mail at firstname.lastname@example.org.
Privacy Shield (European Union and Switzerland)
EKNOW’s Participation and Compliance
Types of personal data collected and purposes for collection and use
EKNOW processes certain personal data for two purposes:
1. EKNOW processes certain personal data for its internal business purposes such as sales, marketing, order fulfillment, contracting and business and organizational management. For this purpose, EKNOW acts as a data controller.
EKNOW collects and uses data such as names, phone numbers, mailing and/or email addresses, contract and employment information.
2. EKNOW processes data it receives on behalf of its Clients. For this purpose, EKNOW acts as a data processor.
This data may be collected and used by EKNOW’s Clients in support of their mergers, acquisitions, investments and divestitures and other purposes in support of each Client’s business objectives.
EKNOW does not own or control Client data and handles it solely as a data processor. It processes data as governed by written agreements with its Clients and as necessary to comply with applicable laws.
Data collected by EKNOW Clients may include names, email addresses, phone numbers, mailing addresses, job titles, organizational affiliations, organizational roles and other information relevant to the Client’s business operation.
Types of Third Parties
As a data processor on behalf of Clients, EKNOW does not disclose Client information to any third parties unless so directed, in writing, by the EKNOW Client.
Right to access, correct or delete personal data
EKNOW acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
If EKNOW’s employees, Clients or suppliers have any questions or complaints concerning EKNOW’s processing of their personal data, they are invited to contact EKNOW at firstname.lastname@example.org. EKNOW will respond to the individual bringing the question or complaint within 45 days.
If a Client’s Data Subject requests access to their personal data, EKNOW will refer such Data Subject to the Client that is using the EKNOW system to manage and administer the data.
Choices for limiting use of personal data
EKNOW operates as a data processor for our Clients and the Clients remain the data controllers with respect to any data that they provide to EKNOW for our provision of services. EKNOW therefore acts in accordance with the instructions of such Clients regarding the collection, processing, storage, deletion and transfer of their data, as well as other matters such as the provision of access to and rectification of this data.
Lawful Requests by Public Authorities
EKNOW may also use or disclose personal data when EKNOW believes, in good faith, that such use or disclosure is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our Client user agreements, or (iii) protect the rights, property or safety of EKNOW, EKNOW Clients, or others. EKNOW reserves the right to transfer and disclose personal data if EKNOW becomes involved in a business divestiture, change of control, sale, merger, or acquisition of all or a part of its business.
Please be aware that EKNOW may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
EKNOW is liable for appropriate onward transfers of personal data to third parties.
In situations where EKNOW discloses (via onward transfers) EU and Swiss Business Contact Information to any third parties acting as service providers or “agents” on behalf of EKNOW, EKNOW will require the recipient to protect the disclosed EU and Swiss Business Contact Information in accordance with the relevant Privacy Shield Principles, or otherwise take steps to ensure that the EU and Swiss Business Contact Information is appropriately protected.
Communication and Compliance
Disputes between an EKNOW Client and their Data Subjects
In general, disputes between an EKNOW Client and Data Subjects whose personal information has been entered into an EKNOW system by said Client are resolved by the EKNOW Client and the Data Subject.
Unresolved Privacy Complaints
EKNOW has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs.
If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints for more information and to file a complaint. This service is provided free of charge to you. As a last resort and under certain conditions, EU individuals may be able to invoke binding arbitration before the Privacy Shield Panel.
For more information on binding arbitration, please visit http://go.adr.org/privacyshieldfiling.html that describes the conditions and steps required to file a notice of arbitration.
Cooperation with EU data protection authorities (DPAs)
EKNOW commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship. If an individual submits a complaint to a data protection authority (DPA) in the EU, the Department of Commerce has committed to receive, review and undertake best efforts to facilitate resolution of the complaint and to respond to the DPA within 90 days.
The US Federal Trade Commission has jurisdiction over EKNOW’s compliance with the Privacy Shield.
Point of Contact
EKNOW’s primary point of contact for Privacy Shield is the CEO of EKNOW, Inc. The CEO may be reached at email@example.com.
Revised Jan 5, 2022